Frequently Asked Questions
ABOUT OOFOS
What are OOFOS?
OOFOS are the original active recovery footwear brand, designed to support your feet and make yOO feel better!
After seeing a need not currently being met by the footwear industry, OOFOS were invented by a team of footwear veterans from the largest performance brands. They engineered OOFOS to help reduce load and stress, so your body can rebuild throughout the day. OOFOS are powered by our proprietary OOfoam™ an innovative, cutting-edge material that absorbs 37% more impact designed to help you recover without slowing you down.
OOFOS...
- cradles your arches
- reduces stress on sore feet, knees, and back
- enables a more natural walking motion
- reduces energy requirements at primary joints for walking
We aim to be your go-to shoe no matter the occasion, which is why OOFOS footwear comes in a variety of styles beyond just the typical sandals and slides worn after exercise. Whether you need to rejuvenate and recharge after a workout or just need a comfortable, supportive shoe to get you through your day empowered, OOFOS are here to support you and make yOO feel better.
What is the difference between the OOFOS styles
Our proprietary OOfoam™ technology and patented footbed design is the foundation of all OOFOS products. Every OOFOS product is designed to achieve: Simplicity, Lightweight, Flexibility, Free movement, Minimalist construction & Quality
- OOriginal: The OOFOS story begins with the OOriginal Sandal. This combination of sleek design and revolutionary OOfoam™ recovery technology lays the groundwork for all future styles and models.
- Sport: Features bold, hand-painted graphics on the upper strap for a sporty look.
- OOahh: An evolution of the OOriginal, featuring an agile OOfoam™ strap for additional support and comfort.
- Sport: Features bold, sporty, hand-painted graphics on the upper strap.
- Luxe: Hand-painted treatments and prints bring some extra fun and expression to OOFOS’ classically comfortable slide.
- Sport Flex: A contemporary spin on the classic slide, with a sleek adjustable upper strap for a more optimal all-around fit.
- OOlala: Made with our patented OOfoam™, this sandal features a streamlined footbed that compliments every outfit, day or night. The OOlala is a narrower fit than our other styles - designed specifically for the feminine foot.
- Luxe: Hand-painted treatments and prints bring some extra fun and expression to OOFOS’ classically comfortable slide.
- Limited Edition: Sold in limited quantities, these exclusive graphic treatments are a great colourful addition to any wardrobe.
- OOcloog: A versatile clog that brings unmatched comfort into your everyday work or leisure routine.
- Luxe: Hand-painted treatments offer an added note of colour and creativity to everyday comfort.
- Limited Edition: Sold in limited quantities, these exclusive graphic treatments are a great colourful addition to any wardrobe.
- OOmg
- Mesh: Our breathable 4-way stretch mesh fabric introduces a new level of comfort and convenience into your everyday routine.
- Fibre: Made with our Fibreflex™ fabric, these offer a durable, yet breathable feel that perfectly mould to the foot.
- eeZee: A different take on the classic, made with a unique 4-way stretch woven canvas-like technology, these shoes contour the entire foot.
- Boot: OOfoam™ comes to a cold weather boot, which includes lightweight water resistant construction and versatility for everyday wear and easy packability for travel.
Where are OOFOS made?
Our shoes are made in Vietnam, South Korea, Taiwan, and Indonesia depending on style and production capacity.
All of our foam footbeds are made in Vietnam or Korea, and for the sneaker-style OOmgs, they are assembled in either Indonesia or Vietnam. Depending on style, some of the pairs produced in Vietnam to be painted or embellished in Taiwan.
SIZE AND FIT
What is the difference between the Sport, Luxe, and Limited styles?
The difference between each of these types is in appearance, as these names denote the different type of paint, finish, or pattern that each style comes in. All OOFOS have the same patented footbed, support, and proprietary OOfoam technology regardless of their finish. If you're searching for your favourite style in a fun new look, check for the same style name like OOriginal or OOlala, and each of the Sport, Luxe, and Limited styles will feature the same fit in looks ready for all your different recovery needs!
What is the difference between the OOmg Mesh, OOmg Fibre and OOmg eeZee?
All OOmg styles start with the same patented OOfoam™ footbed design, so you get a consistent form and function across all lines. The uppers, however, provide a unique fit and feel to carry you through the year.
- Mesh: Our breathable 4-way stretch mesh fabric introduces a new level of comfort and convenience into your everyday routine.
- Fibre: Made with our Fibreflex™ fabric, these offer a durable, yet breathable feel that perfectly mould to the foot.
- eeZee: A different take on the classic, made with a unique 4-way stretch woven canvas-like technology, these shoes contour the entire foot.
What width do OOFOS come in?
With the exception of our OOlala, all OOFOS come in a medium unisex width. However, there are specific styles that we suggest for people that tend to have wider or narrow feet.
For people that have a wider set foot we highly recommend our the OOriginal and OOriginal Sport thong, or the OOahh Sport Flex slide sandals. Our OOahh Sport Flex features an adjustable OOfoam™ strap which accommodates wide or narrow feet, as well as those with high insteps and arches.
If you tend to have a narrower foot, we suggest the OOlala thong as the foot bed shape is slightly narrower.
Size Conversion Chart
| US Men | US Women | EU | ||
| 2 | 4 | 35 | ||
| 3 | 5 | 36 | ||
| 4 | 6 | 37 | ||
| 5 | 7 | 38 | ||
| 6 | 8 | 39 | ||
| 7 | 9 | 40 | ||
| 8 | 10 | 41 | ||
| 9 | 11 | 42 | ||
| 10 | 12 | 43 | ||
| 11 | 13 | 44 | ||
| 12 | 14 | 45 | ||
| 13 | 15 | 46 | ||
| 14 | 16 | 47 |
Can I be notified when a particular size and style come back in stock?
Absolutely! The best way to stay up to date on the arrival of any out of stock style would be to go to the product page, select your size that is currently crossed out, and enter your email address in the box below to be personally notified when the shoes are available. Don't see an email box when you click on your out of stock size? It's possible we're not sure of a restock date just yet, please check back in later.
Do I need to break in my OOFOS?
While it may take some time to get used to the feel of our proprietary OOfoam™ and our patented footbed, OOFOS themselves need minimal to no breaking in.
OOFOS’ unique OOfoam™ material & patented footbed is designed to help you walk with your most natural gait. While the footwear itself should not need breaking in, it may take you a few minutes moving in the OOFOS to settle into this new sensation underfoot – and that’s a good thing! Recovery footwear has a different purpose than active footwear. If what we developed felt the same as everything you had felt before … well, we wouldn’t really be pioneering something new, would we?!
My shoe size has a W or M next to it, is that the width?
At OOFOS, W will always denote "women's" and M will always denote "men's", to help determine which size is right for you. We do not offer wide width shoes at this time, so all our shoes will be a medium width with the exception of our OOlala sandal which is narrow. Unisex products will have the men's and women's sizing equivalents listed together, for example M5W7 or M10W12. The M and W denote which size it is for the respective gender, and not a medium or wide width.
Sizes indicated on the actual products will refer to the US sizing system (for example you may see M5W7 EU38 - which refers to a US Men's size 5, US Women's size 7 and EU size 38)
Do OOFOS come in half sizes?
Our OOmg styles (ie OOmg Low, OOmg eeZee low etc.) come in a limited range of half sizes.
All other styles (ie OOriginal, OOahh, OOcloog etc.) come in whole sizes only.
If you typically wear a half size, we suggest that customers who are women tend to size up to the nearest whole size, and customers who are men tend to size down to the whole size. While this general suggestion works for many and is a common pattern we see, every person may ultimately need to adjust to suit individual foot size and shape and fit preference. This is just a general suggestion from what we find works for most people that wear our footwear.
Are OOFOS Vegan?
Yes! OOFOS are completely vegan and contain no animal by-products.
Can I wear socks with my OOFOS?
If it helps yOO feel the OO! All OOFOS are designed to be worn with or without socks, it is completely a matter of personal preference.
What is the heel to toe drop in OOFOS?
The heel-to-toe drop in all OOFOS is 6mm, but due to the heel cup and elevated arch in our patented footbed design, the traditional approach to measuring drop does not translate from performance footwear.
Will my OOFOS stretch out as I wear them?
OOFOS are not designed to stretch significantly upon initial wear, and don't have a "break in" period. The OOFoam of brand new pair may feel more firm compared to older pairs, but as the footbed warms up to your unique feet you'll feel the same support and comfort you know and love. If your style and size feel uncomfortably firm or tight upon initial try on, we would suggest trying a different style or going up one half or whole size for a more comfortable fit.
Do OOFOS contain harsh chemicals, dyes, rubber, or latex?
No, OOFOS do not contain harsh chemicals, dyes, rubber, or latex.
When designing OOFOS, our first priorities were safety and quality. Unlike inexpensive flip-flops typically constructed of EVA foam, OOFOS footwear is made using our proprietary, closed cell foam that only contains materials deemed non-toxic. Additionally, OOFOS are also painted with non-toxic paints.
OOFOS footwear does not contain rubber or latex, so those with latex sensitivity can safely wear any of our styles. You can feel good wearing OOFOS next to your skin.
Can I wear my OOFOS for working out?
OOFOS are great for casual walking and post-workout recovery. However, we do not recommend OOFOS footwear for exercise-specific activities.
SHIPPING
How much does shipping cost?
OOFOS International now ships worldwide.
Shipping costs are calculated at checkout and are dependent on the destination.
Please see our Shipping Page for an estimated cost for your country.
Where can I find my tracking number for my order?
If your order was successfully placed on OOFOS International, you will receive an order confirmation email. You will then receive a shipping confirmation email once your order has shipped from our warehouse. This email contains your tracking number.
You can also access your order information, which contains a tracking link under your account.
RETURNS, EXCHANGES AND WARRANTIES
Does OOFOS have a warranty?
YES! We provide a 6-month warranty on any pair purchased directly through our OOFOS webstores. Please see below for our warranty policy.
Every pair of OOFOS purchased from OOFOS.international is warranted to be free of defects in material and workmanship for six months from the date of purchase. If, upon inspection, we determine there is a defect in your OOFOS, we will replace them with a new pair.
If you believe your product is defective, please email our Customer Service Team at orders@sport-factory.eu. Please include your order number and pictures of the following:
- Product in its entirety
- Bottom of soles showing tread
- Defective area
- Proof of purchase
- Size/style/colour of the shoe
*Please note that all warranty requests will be replaced with the same style, colour and size. If unavailable, a pair of the same price will be substituted by our team or you may request a different replacement item currently in stock on OOFOS.international. We are unable to refund the difference in price if a replacement pair of lesser value is requested.
What is covered:
- Toe post breaking
- Strap breaking
- Peeling
- Premature wear within 3 months of purchase
What’s not covered:
- Normal wear and tear (including OOFOS that have become dirty from general wear)
- Squeaking
- Exposure to heat (shrinkage)
- Misuse of the product
- Pairs purchased from unauthorised sellers
OOFOS products purchased from AMAZON or any other social commerce marketplaces and third-party sellers are not eligible for return, exchange or warranty claims through us. Please contact AMAZON directly. We cannot attest to the authenticity, condition or integrity of those products, and consequently we do not offer a warranty on such products.
For any further assistance, please email our Customer Service Team at orders@sport-factory.eu. Please reference your order number on all communication so we can assist you in a timely manner.
What is OOFOS’ returns and exchange policy?
We hope you love your OOFOS but if for any reason you’re not entirely satisfied, it’s super simple to return with our 45 day returns policy. To be eligible for a return, your item must be unused and in the same condition that you received it.
We currently offer a Prepaid Courier Returns. A prepaid shipping label via DHL can be generated by our Returns Portal. The cost of the return will be at your own expense and will be shown in the Returns Portal when you create your RMA Return Label. You have the option to either have the return postage deducted from your refund amount or to be charge for the return separately.
Please click on the link below to process your return and to generate a returns label:
https://web.global-e.com/returns/portal/oQQv
Once the return has been generated on our Returns Portal and you have a Returns Note and a Returns Label, please ensure you follow the next steps:
- Place all the items you wish to return, including the Return’s note, into the package and seal it. Make sure the items fit as snugly as possible, (without squashing the product please), to avoid excess shipping costs. Also ensure there are no tracking or shipping labels attached to the outer packaging.
- Print the Return Label and affix it securely to the outside of the package.
- Send the package to the address that appears on the Return Label. We suggest that you ship the parcel with an economy tracked service to be able to monitor the returned items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and status of your refund. Please note that it can take up to 21 days for your return to be processed and a refund to be issued.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
We do not offer refunds on Gift Cards.
We are currently unable to offer exchanges on products. Please raise a return and reorder on the webstore.
Please contact us at orders@sport-factory.eu for any customer enquiries.
How can I process a return or exchange?
Looking to start a return or exchange? Just visit our returns portal and you can start your free return or exchange.
OTHER FAQ's
Where can I purchase OOFOS?
We have a store locator where you can do a search for a location closest to you. Not all locations will have a full selection of every style and colour so we suggest you call ahead if you are looking for a specific style.
How do I know if I am buying from one of your authorized sellers?
You can find any of our verified sellers directly on our website by using our store locator.
How do I clean and care for my OOFOS?
Keeping your OOFOS looking good is easy. OOfoam™ is a closed cell foam, so it doesn’t hold in any moisture or bacteria and minimizes odour so you can wear them anywhere and clean if they get dirty.
All OOFOS can be washed in cold water with mild soap. Our OOmg shoes can be machine washed on the gentle cycle using cold water. Simply air dry in a cool, shady spot. You can also use disinfectant wipes to clean the soles.
Do not put your OOFOS in the dryer as exposing OOFOS to high heat or prolonged direct sunlight will cause the material to shrink.
How long do OOFOS last?
OOfoam™ support and cushioning lasts for the life of the shoe. OOFOS don’t lose form as quickly as typical EVA foams. Wear tests show that OOfoam™ experiences lower abrasion because it moves with the ground and your foot at the same time. It is working “with” hard surfaces rather than against them.
We recommend replacing your OOFOS approximately as often as you replace your running shoes, but that is dependent on how often you wear them. Let the tread be your guide. We do find that most customers will change out their OOFOS around every 6-8 months or when the treads on the bottom of the shoe start to wear down
See our post "How often should I replace my OOFOS?"
Will OOFOS be good for the medical condition that I have?
While we can't give anyone concrete medical advice on whether our shoes will work for them, we have heard a lot of great feedback that our shoes have help customers with a variety of aches, pains & issues.
We recommend doing your research - there is a lot of anecdotal evidence, both via reviews and testimonials, and you should also check with your doctor or podiatrist to see if they suggest trying OOFOS for your particular condition.
Are OOFOS slip resistant?
OOFOS are not certified as slip resistant.
Are the OOmg Boots/Booties waterproof?
While the upper part of the OOmg Boot and Bootie are insulated and water resistant, neither are waterproof.
Why do OOFOS have a unique scent when I first open them?
The aroma you smell when you open a new pair of OOFOS comes from our freshly-made OOfoam™ - which gets contained in the packaging during assembly. OOFOS do not contain any toxic materials or chemicals. Simply place them outside or near some fresh air and the scent should dissipate. You can also clean your OOFOS in cold water with mild soap or throw them in the washing machine (no dryer – air dry) to resolve the scent.
How do OOFOS footwear help with recovery?
Most people are wearing shoes that tell their feet where to move. This is because these shoes are very structured. Athletic shoes can be stiff as they quite often are geared for stability. Orthotics are designed to do the same thing. OOFOS shoes are about the "feel" and helping your feet and you to feel better! Our patented foot-bed design offers a lot of support and the OOfoam provides 37% more shock absorption than any other materials found in footwear. This translates to giving the feet and your body relief from the effects of weight bearing and thus helps the wearer recover from the physical demands of their activity, whether it be from sports, working or being on their feet all day.
