We hope you love your OOFOS but if for any reason you’re not entirely satisfied, it’s super simple to return with our 45 day returns policy. To be eligible for a return, your item must be unused and in the same condition that you received it.
We currently offer a Prepaid Courier Returns. A prepaid shipping label via DHL can be generated by our Returns Portal. The cost of the return will be at your own expense and will be shown in the Returns Portal when you create your RMA Return Label. You have the option to either have the return postage deducted from your refund amount or to be charge for the return separately.
Please click on the link below to process your return and to generate a returns label:
https://web.global-e.com/returns/portal/oQQv
Once the return has been generated on our Returns Portal and you have a Returns Note and a Returns Label, please ensure you follow the next steps:
- Place all the items you wish to return, including the Return’s note, into the package and seal it. Make sure the items fit as snugly as possible, (without squashing the product please), to avoid excess shipping costs. Also ensure there are no tracking or shipping labels attached to the outer packaging.
- Print the Return Label and affix it securely to the outside of the package.
- Send the package to the address that appears on the Return Label. We suggest that you ship the parcel with an economy tracked service to be able to monitor the returned items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and status of your refund. Please note that it can take up to 21 days for your return to be processed and a refund to be issued.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
We do not offer refunds on Gift Cards.
We are currently unable to offer exchanges on products. Please raise a return and reorder on the webstore.
Please contact us at orders@sport-factory.eu for any customer enquiries.
