We hope you love your OOFOS but if for any reason you’re not entirely satisfied, it’s super simple to return with our 45 day returns policy. To be eligible for a return, your item must be unused and in the same condition that you received it.
We currently offer a Prepaid Courier Returns. A prepaid shipping label via DHL can be generated by our Returns Portal. The cost of the return will be at your own expense and will be shown in the Returns Portal when you create your RMA Return Label. You have the option to either have the return postage deducted from your refund amount or to be charge for the return separately.
Please click on the link below to process your return and to generate a returns label:
Once the return has been generated on our Returns Portal and you have a Returns Note and a Returns Label, please ensure you follow the next steps:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and status of your refund. Please note that it can take up to 21 days for your return to be processed and a refund to be issued.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
There are certain situations where only partial refunds are granted:
We do not offer refunds on Gift Cards.
We are currently unable to offer exchanges on products. Please raise a return and reorder on the webstore.
Please contact us at firstname.lastname@example.org for any customer enquiries.
Note: All sizes displayed on oofos.international use US Sizing System.
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