Returns Policy

RETURNS POLICY

Our mission at OOFOS is to make yOO feel better! If you aren’t quite feeling the OO and need to make a return or exchange, please follow the instructions below. To be eligible for a return, your item must be unused and in the same condition that you received it. 

If you have purchased your Oofos from another website or high street retailer you must return the item to them.

RETURNS:

If you wish to return the item you have ordered for a refund, please ensure that the item is unused and in the original packaging with the tags/labels intact. You must return your order within 30 days of receipt. 

Please ensure the product(s) is carefully packaged to avoid damage in transit. Items are to be returned via our returns service; refunds/replacements will only be issued upon a safe receipt of the goods.

Our returns service is offered through an online returns portal https://web.global-e.com/returns/portal/oQQv

REFUNDS

Holiday orders placed between 25th November through 31st December will have until January 31st to start their return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or rejected for your refund. Please note that it can take up to 21 days for your return to be processed and an exchange or refund to be issued.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

LATE OR MISSING REFUNDS

If you haven’t received a refund 48 hours after you have received an email notification, please contact us.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item but in a different size or colour, please follow the instructions in our returns portal.

 

OTHER ENQUIRIES

For any other queries, please email our Customer Service Team at hello@oofos.int..  Please reference your order number on all communication so we can assist you in a timely manner.